Brief Job Description:

• Project budgeting and resource allocation
• Plans and monitors projects to meet deadlines, quality and budget requirements
• Manages client relationships and serves as the primary day-to-day contact for external clients
• Provides support and input to sales and external clients, including education about the localization process, as required
• Understands and manages client expectations
• File Management: File tracking, integrity checks, hand-offs, hand-backs
• Collaborates with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions
• Ensures the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability
• Collaborates with internal teams to initiate and implement procedural changes and customized workflows
• Resolves questions and issues in a timely and effective manner for clients and internal teams
• Status reporting and post-project reviews
• Organizes and participates in client meetings

Required Qualifications:

•  Fresh graduate are welcome
• 0-3 years experience for Junior/ 3-5 years experience for Senior
• Experience using Microsoft Office and preferably Microsoft Project
• Ability to write project documents, in English, in a clear and concise manner
• Strong customer service, negotiation and problem-solving skills
• Ability to compose business emails, in English, to clients and linguists
• Clear and effective English communication skills in meetings and over the telephone
• Strong interpersonal and leadership skills
• Willingness to work flexibly and/or beyond regular hours as required
• Ability to work methodically and demonstrate good organizational skills
• Demonstrate an ability to make decisions and stay focused in a fast-paced environment
• Ability to perform under pressure, meeting tight deadlines while prioritizing and managing multiple projects simultaneously
• Client-contact or customer service experience would be advantageous