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Guest Relations Officer (GRO)

Foreigner Can Apply? No 672 views
Job Description
  • To provide unique, memorable and professional service to every guests reflecting the image of Rock n’ Roll and relax
  • To be always extend friendly and caring service to every guest that walks through our door
  • To provide information regarding the hotel’s facilities and services
  • To take care all VIP guests while staying at hotel and coordinate about transportation from hotel to airport
  • To check in/out guests in accordance with establish standards
  • To maintain guest history record for VIP returns and executive floor guests
  • To give memorable service to guests for other area e.g. Club Lounge, Business Center, Front Service, etc.



1.) Salary
2.) Service charge
3.) Social Security
4. Provident Fund
5.) Life Insurance Group Health Insurance
6.) Uniform
7.) Food for Employees
8.) Employee Dormitory
9.) Food & Beverage Discounts, Affiliated Hotels for Employees
10.) Training and career advancement opportunities
11.) Annual Bonus
12. Annual salary adjustment

*Terms and conditions apply.

Job Requirements
  • Female, age not over 35 years old, THAI nationality who has working experience in Hotel Business would be a strong plus
  • Graduate with a degree or higher in Hotel Management, Hotel Operations, Tourism Management or related fields
  • At least 2 years experience with a proven track record in Guest Relations officer or related responsibilities, either in an international branded four or five star would be an advantage
  • Outgoing & cheerful personality and be highly presentable
  • Strong customer serviced mind and always flexible
  • Good command of English both written and verbal, and communication skills
  • Computer, Internet, E-mail and MS Office literate are essential
How To Apply

Talent Management Department


429 Moo 9, Pattaya 2 Road, Nongprue, Banglamung, Chonburi 20150

Telephone: 0-3842 8755 Fax: 038-428-059



More Information
  • Salary ( Baht) 0-10,000
  • Highlight Urgent
  • Foreigner Can Apply? No
  • Numbers of Positions 1
  • This job has expired!

On Pattaya Beach road, overlooking the sunset of the Gulf of Thailand, Hard Rock Hotel Pattaya sports a renewed, grown-up aesthetic, bringing a touch of ‘bling and glamour’ back to the city.  Much like it did 15 years ago in its inception, it sets itself apart from the rest, with its infusion of youthful energy, love of music, passion for life, a touch of irreverence, and delivered with a deep belief in its credo of Love All, Serve All.  It’s quite something, and decidedly different to the other kids on the block.

Located an hour and a half drive from Bangkok, for work, play, meetings or parties, there is something for everyone and everything that rockers would wish for accommodation in Pattaya. It features 323 rooms, including exceptional rock-star suites, new accommodation for families with kids, luxurious digs for composers and executives. Dining in Pattaya took a rock notch higher with our restaurants-bars-lounges serving Pan Asian cuisine next to Mediterranean fare in a variety of stylish settings as well as renowned global Hard Rock Cafe. There are also Roxity Kids Club for kids, Tabu Club for families, Rock Spa and Rock Shops, and a list of live gigs and happenings to check-in and rock-out.

We are committed to serve the highest standard of service to all our “Stars” and we as the “Band Members” walk on the track of the Hard Rock Mottos: All is One, Love All – Serve All, Take Time To Be Kind and Save the Planet.

Hard Rock Hotel Pattaya was rated as a 4-star property by the Hotel Standard of Thailand, the Association of Thai Travel Agents (ATTA) and the Thai Hotels Association (THA)

Hard Rock Hotel Pattaya is managed by HPL Singapore. We operate with the love of music, passion for life, and delivered with a belief in our credo Love All, Serve All. We are a part of the global Hard Rock brand which operates in 74 countries, including 179 cafes, 24 hotels and 11 casinos around the globe, which started from Hard Rock Café in London in 1971.

  • Address Line 1 429 หมู่9 ถ.พัทยาสายสอง ต.หนองปรือ อ.บางละมุง
  • City Chonburi Thailand
  • Postcode 20150
  • Phone 038-428755-9
  • Website pattaya.hardrockhotels.net
  • careers.pattaya@hardrockhotels.net