A Customer Success Manager plays an integral part within the Customer Success portfolio, as a relationship manager to the customer. A CSM is responsible for day to day activities of the customers as he/she answers all questions relating to email marketing activities. As part of a data-driven Customer Success team, you will gain valuable data analysis skills and the technical aspects of email marketing. This gives you the necessary knowledge and hard skills that you need to progress to an email marketing specialist and strategist.

Responsibilities

• • As a Customer Success Manager, you will be responsible for the following:
  • Successful adoption and onboarding with our customers, ensuring their platforms are up and running for the strategies put in place
  • As part of a SaaS company, you will be ensuring retention and satisfaction by building strong and trusted relationship with our customers
  • Proactively anticipate their needs to make their businesses more effective and successful with the use of Ematic solution
  • Work collaboratively with the Customer Success Strategists and Customer Success Engineers to constantly deliver performance and manage account escalations
  • Work collaboratively with other departments within Ematic to advocate any issues

Requirements

• • 0-2 years relevant experience in account management and customer service, or with relevant academic experience
  • Excellent written and verbal communication skills. Experiences working in a multi-cultural environment is a plus
  • Candidates applying for positions in Thailand, Vietnam, Philippines, Indonesia, Malaysia are expected to be proficient in the local language
  • Detail-oriented, proactive and resourceful when dealing with different customers request
  • Constantly shows initiative and take on different responsibilities outside the job scope
  • Strong MailChimp knowledge is a plus
  • Must be willing to work flexible hours to adapt to customers requests
  • Able to multi-task effectively and adjust quickly to different situations
  • Willingness to learn, driven and have an entrepreneur mindset