Key Responsibilities:

• Provide specialist assistance to the Operations Supervisor .
• Supervise subordinate Customer Service Executives
• Provide customers with complete, accurate and timely, fault free service of order management.
• Complete root cause analysis and corrective action implementation activities allowing for customer retention, sustained customer experience.
• Support the achievement of the divisional goals on revenue, cost and service.
• Monitor service performance.
• Report weekly, monthly and quarterly achievement.
• Identify opportunities for improvement in service and profitability, support the leadership team.

Key Qualifications:      

• Bachelor or Master degree in business administration or any related field.
• Good command of English.
• Proficient in computer literacy.
• Must be committed, enthusiastic, innovative & motivational.
• Strong communication, result orientation and problem solving skills.
• Self-motivation, Flexibility, analytical skills and systematic thinking.
• Ability to work well individual & part of team.